Overview
A group operating three separate factory units was running each site on its own patchwork of spreadsheets and phone calls. There was no shared view of production status, inventory, or order progress across locations.
The Challenge
Plant managers compiled daily reports manually and emailed them to head office, a process that took hours and was frequently out of date by the time it was read. Inventory counts drifted from reality, causing both stockouts on the shop floor and overstocking in the warehouse. Sales and operations had no shared source of truth, so order status questions bounced between teams for days.
The Solution
Code Kumite implemented a unified CRM and production tracking system connected across all three units:
- Real-time dashboards replacing manual end-of-day reports
- Automated low-stock and delay alerts routed to the right plant manager
- A single order pipeline visible to sales, production, and dispatch
- Custom reporting views for leadership across all sites
Implementation
We rolled the system out one plant at a time over six weeks, migrating historical inventory and order data before each cutover so no history was lost. Each site's team was trained on the new dashboards before their go-live date, and we ran the old and new reporting side-by-side for the first week at each plant to build confidence in the numbers.
Results
- 40% reduction in manual reporting hours across the group
- 100% improvement in order tracking transparency between sales and production
- Faster response to stock issues thanks to automated alerts instead of manual counts
Conclusion
Centralizing operations data didn't just save admin time — it gave leadership a live view of the business for the first time, turning reactive firefighting into proactive planning.